Basic company information:
Business name: TWO N KIDS FURNITURE & DECOR
Head office: Ilije Čalića 17g, Belgrade 11250, Serbia
PIB (Tax ID): 111985361
Company registration number (MB): 65788233
Activity code: 3109 Manufacture of other furniture
E-mail: info@twon.rs
Phone: +381 64 297 83 0
If you have any questions regarding your order, complaints or cancellation, feel free to contact us.
These general terms of use apply to the use of the website www.twon.rs (hereinafter: "TWO N KIDS") and are written in accordance with the laws of the Republic of Serbia. The terms regulate the operation of the online store and the legal relationship between TWO N KIDS FURNITURE & DECOR as the seller (hereinafter: “Seller”) and the end users and customers of products (hereinafter: “Customers”).
By using the website www.twon.rs, you confirm that you agree with all the stated terms.
TWO N KIDS is an online store specializing in the sale of handmade wooden lamps, decorations and accessories for children's rooms.
The product assortment on the website is updated regularly. Prices may be regular, promotional or discounted as part of marketing campaigns.
All product photos and videos on the website are authentic representations of our products, but slight differences in color may occur due to screen settings.
Sales are made exclusively within the territory of the Republic of Serbia via the Internet.
You can make a purchase as a registered or unregistered user. Registered users have access to additional features and an overview of their order history.
To register, you must be at least 18 years old and enter the following information: full name, e-mail.
If your personal data changes, you are obliged to update it via your account or by contacting us at info@twon.rs.
Orders are made electronically via the website. After order confirmation, a confirmation email will be sent to the Customer's email address.
If there are any ambiguities, we will contact you for further verification.
In case certain products are unavailable, you will be notified. If you have already paid – the money will be refunded or the goods replaced, according to agreement.
All goods are carefully packed under video surveillance, confirming the correctness of the shipment before dispatch.
All prices on the website are expressed in Serbian dinars (RSD), including VAT. Prices are valid only at the time of ordering and apply only to purchases via the website.
Payment can be made in the following ways:
Cash on delivery (in cash upon receipt)
Bank transfer (before shipment)
Payment cards via the website
Delivery is free for orders over 15,000 RSD. For lower amounts, delivery charges are calculated based on the courier service's price list.
Card data is not stored in our system, but transmitted directly to banks using the most advanced security protocols.
TWO N KIDS uses SSL certificates and all security protocols to protect user information. Card transactions are conducted exclusively on secure bank websites.
Payments are made in RSD. Any display in other currencies (if available) is for informational purposes only. Your bank may perform conversion at its own exchange rate.
We deliver via Post Express throughout the territory of Serbia, within 3 to 7 working days. Deliveries are not made on weekends and public holidays.
In the event of a delay due to extraordinary circumstances, we will notify you.
If you experience any issues with your order, contact us at info@twon.rs.
Complaints may be submitted electronically, along with a receipt or other proof of purchase. The seller is obliged to respond within 8 days, and to resolve the complaint no later than within 14 days.
Refunds are made using the same method as the original payment – for card payments, refunds are processed exclusively via the same card through the bank.
For any questions or information, please write to us at info@twon.rs
It may happen that an unintentional error occurs in the product description or availability. In that case, you will be notified before the order is processed.
TWO N KIDS strives to keep all website data accurate and up-to-date. If you notice any irregularities, please contact us.
We reserve the right to modify the site, in whole or in part, temporarily or permanently, at any time and without prior notice.
The terms may change without prior notice. We recommend reviewing them from time to time.
All disputes are subject to the jurisdiction of the competent court in Belgrade. The law of the Republic of Serbia shall apply.
Your personal data is used solely for order processing and communication. We do not share it with third parties without your consent. You may unsubscribe from our mailing list at any time.
Customer rights in distance selling
The customer has the right to cancel the purchase within 14 days of receiving the goods, without giving any reason.
Products that are personalized or made to order are not eligible for return.
Return shipping costs are borne by the customer. The customer is responsible for the condition of the product while it is in their possession.
If the product has been used in a way that exceeds normal testing or is damaged, the right to a refund is forfeited.
To exercise the right of withdrawal, you must complete the Withdrawal Form and send it to info@twon.rs.
